1. Australian Consumer Law (ACL)
Nothing in these Terms limits or excludes your rights under the Australian Consumer Law (ACL).
2. Scope of services
Freshly Possum Removal Near Me provides:
- Possum removal and humane possum removal
- Emergency and same day possum removal where available
- Possum control and possum catcher services
- Dead possum removal where the area can be safely accessed
3. Limitations & risks
While care is always taken, possum removal involves live animals and building structures. Outcomes cannot be guaranteed, animals may relocate within a property, and access limitations may restrict the work possible. We are not liable for pre-existing issues, hidden defects, or indirect and consequential loss.
4. Service-specific terms
A. Possum removal, control & catching
- Services are provided on a best-effort basis with no guarantee of results.
- Possum activity may continue or return where entry points remain open or untreated.
- Cage placement is used only where suitable for the property and access available.
- Work is carried out in accordance with applicable wildlife requirements.
- Roof, ceiling and subfloor areas are only entered where safe and accessible.
- Pre-existing damage to roofing, insulation or ceilings may be revealed during inspection.
B. Dead possum removal & odour
Odour may persist after removal depending on the location, duration and materials affected. Where a carcass cannot be reached without structural access work, removal may not be possible. We are not liable for the worsening of existing damage, dissatisfaction with results, or secondary issues such as staining or residual odour.
5. Customer responsibilities
You confirm and warrant that you:
- Are the property owner, occupier or an authorised person.
- Provide safe, legal and unobstructed access to the service areas.
- Remove valuables and breakables from the service areas.
- Disclose relevant site conditions or hazards before work begins.
6. Contractors & subcontractors
- We may use independent contractors to deliver services.
- We invoice the customer and remain the supplier under the ACL.
- Contractors must hold the relevant qualifications and insurances where required.
- We do not authorise unprofessional or unlawful work. Any contractor acting unlawfully does so without our authority and may be personally liable.
7. Damage & unauthorised work
We are not liable for:
- Damage arising from pre-existing weaknesses, hidden defects or ignored instructions.
- Any unlawful or unauthorised work carried out without our consent.
8. Cancellations & call-outs
- Cancellations require at least 24 hours' notice.
- Same-day cancellations, no access, or unprepared sites may incur a call-out fee.
9. Payment terms
- Payment is due on completion of the service unless otherwise agreed in writing.
- Recovery costs and interest may apply to overdue amounts.
10. Force majeure
We are not responsible for delays or failures caused by events beyond our control, including severe weather, illness or emergencies.
11. Governing law
These Terms are governed by the laws of the State or Territory in which the service is delivered, and disputes are subject to the courts of that jurisdiction.
12. Customer acceptance
By booking, accepting an invoice or making payment, you confirm that you:
- Have read and understood these Terms & Conditions.
- Accept the risks and limitations disclosed above.
- Consent to our collection, use and disclosure of personal information as set out in our Privacy Policy.
- Authorise us to proceed with the booked services.
Contact us
Freshly Possum Removal Near Me
Phone: 0480840473*
Email: info@freshlypossumremovalnearme.com.au